"At the Bank, there are five pillars: a resilient and scalable infrastructure, a distinctive customer experience, operational efficiency, innovation and agility, and security and compliance."
Tiago Mateus, Chief Technology and Operations Officer at BPF
In an interview with ECO, Tiago Mateus, Chief Technology and Operations Officer at BPF, shares the vision and strategy of Banco Português de Fomento for digital transformation and the implementation of Artificial Intelligence (AI) at BPF.
The conversation highlights the launch of Fomento.AI, BPF’s internal Artificial Intelligence platform, developed to support employees in their day-to-day work and to strengthen the Bank’s objectives of operational efficiency, productivity, rigour, security and compliance as a Sovereign Bank.
Key messages highlighted by the CTO:
- Fomento.AI: The new internal AI platform created to streamline access to internal information by mapping and synthesising dispersed content, enabling fast, simple and contextualised responses.
- Efficiency, Rigour and Compliance: The tool aims to deliver operational gains while simultaneously reinforcing information security and regulatory compliance.
- Phased Implementation: Initial launch with a group of Power Users, gathering feedback for a gradual roll-out across the organisation.
- Positive Feedback: Users have provided positive evaluations regarding the speed and agility in resolving operational issues.
- Employee Enablement: Tutorials and training programmes are being developed to ensure all employees have the same level of knowledge about these technologies.
